Shipping policy

This policy outlines the terms and conditions for the shipping and delivery of products purchased from the Kermodee online store.

Shipping Within Canada
Standard shipping is free across Canada. Shipping is fulfilled via our trusted carriers and delivered in biodegradable poly mailers.

Processing Time
Orders are typically shipped within 48 hours from the date of purchase.
We operate Monday through Friday.
We are closed on Canada’s statutory holidays.

Delivery Times
Delivery times are estimates and may vary based on your location and carrier conditions.
Within Canada:
Standard Shipping: Delivery within 3-8 business days.
Within Calgary: Delivery within 2 days after order placement.

Shipping Rates
Shipping is free across Canada. No shipping fees apply at checkout.

Order Tracking
Within Canada:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment’s status on the carrier's website.
Within Calgary:
For Calgary deliveries, some orders will be handled by a carrier and include tracking, while others will be delivered directly by Kermodee. If your order is delivered by us, you will receive an email update when it is out for delivery and a confirmation once it has arrived.

Return Shipping
Return shipping costs are the customer’s responsibility. Kermodee does not provide return shipping labels and return shipping fees are non-refundable.
If you receive a defective or incorrect item and request a refund, we will refund the full product amount after we have received, inspected, and approved the returned item.
If you choose a replacement instead of a refund, the new item will be shipped at no additional cost once the returned item has been received and inspected.

We recommend initiating the return shipment within 14 days of receiving your order to ensure timely delivery. The return package must be delivered within 30 days from the date of your order receipt to the following address:

Kermodee Inc.
125 – 1500 14th Street SW
Calgary, Alberta T3C 1C9
Canada

This is our designated return address. It accepts deliveries from all major carriers.

Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at info@kermodee.ca.
While Kermodee is not responsible for carrier-related issues, we will assist you in filing a claim with the courier.

Delivery Issues
Incorrect Address: Customers are responsible for providing accurate shipping details.
Failed Delivery Attempts: If delivery is unsuccessful, the carrier may attempt redelivery or request pickup.
If an order is returned to us due to multiple failed attempts, the customer is responsible for reshipping costs.

Contact Us
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at info@kermodee.ca.

Policy Updates
Kermodee reserves the right to update this Shipping and Delivery Policy as needed. We encourage customers to review this policy periodically to stay informed about any changes.

Thank you for choosing Kermodee!